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On Business terms and conditions

1. Membership agreement
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These Terms and Conditions set out the contractual relationship between Us and You and You will ensure that Your Travelling Employees are made aware of them and will comply with them.
2. Definitions
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In these Terms and Conditions, unless the context requires otherwise:

"Avios" means the credits denominated as Avios earned by a member of the Executive Club and credited to a member's account;

"Company" means a company or partnership located and currently trading in any of the Territories;

"Company Authoriser" means the individual authorised by You to enroll You in the Programme, and to redeem Reward Points for Rewards on Your behalf; A travel agent is not permitted to act as a Company Authoriser;

"Data" means personal data referred to the Travelling Employee or any other personal data;

"Eligible Airlines" means American Airlines ("AA"), British Airways Plc ("BA"), BA CityFlyer, Iberia ("IB"), OpenSkies, SUN-AIR of Scandinavia A/S and Comair; It also applies to BA codeshare routes operated by Japan Airlines, Qantas and US Airways as set out in 'Qualifying flight points';

"Eligible Flight" means a flight purchased for which We or AA are the marketing carrier and operating carrier (or which is operated on Our behalf by an Eligible Airline) ticketed and issued on BA (ticket numbers beginning with "125"), IB ("075") or AA ("001");

"Eligible Flight Revenue" means revenue calculated using base fare (including any carrier imposed surcharges but net of all government imposed taxes and fees), prorated per Eligible Flight Sector, and rounded up to the nearest whole number for the purpose of awarding points.

"Executive Club" means the British Airways Frequent Flyer Programme;

"Fraud" includes any fraud, dishonesty and deceit and in particular includes but is not limited to:

  • knowingly supplying incorrect information including at the time of booking to accrue Reward Points or obtain Rewards;
  • attempting to accrue Reward Points for Sectors which have not been flown or are not eligible for Reward Points;
  • altering documents to procure Reward Points or obtain Rewards;
  • attempting to accrue Reward Points for Sectors flown by any person other than the Member's Travelling Employees;
  • using or attempting to use stolen or counterfeit tickets on Our or on Eligible Airlines' services;
  • attempting to accrue Reward Points more than once for the same Sector;
  • selling, bartering and/or purchasing Rewards including attempting to sell or transfer Reward Points or Rewards by means of internet based sales or auctions; or
  • knowingly benefiting from the Fraud or Misconduct of another Member or individual.


"Frequent Flyer Programme (FFP)" means a programme under which individual frequent flyers earn rewards for being regular customers of On Business approved partners.

"IB Plus" means the IB Frequent Flyer Programme;

"Loss" means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by You or a Travelling Employee in connection with the Programme;

"Member" means a member of the Programme;

"Membership" means membership of the Programme;

"Membership Number" means the number allocated to You on registration with the Programme which should be quoted when booking Eligible Flights and redeeming Reward Flights;

"Misconduct" includes but is not limited to:

  • failure to comply with these Terms and Conditions or the terms and conditions of an Eligible Airline or Service Partner;
  • attempting to obtain Reward Points by Fraud;
  • misusing Rewards;
  • misconduct on board one of Our or an Eligible Airline's flights or in an airport lounge or while checking-in;
  • misconduct in dealing with Our staff or the staff of an Eligible Airline or Service Partner; or
  • failure to comply with the General Conditions of Carriage for Passengers and Baggage and any other applicable terms and conditions, rules and regulations;


"New Members" means any company that joins the On Business Loyalty Programme and has not yet taken any Eligible Flights.

"Nominated Travel Agent" means the travel agent nominated by You in Your On Business account profile who is authorised to redeem Reward Points for Rewards on Your behalf. The Nominated Travel Agent must be approved by Us;

"On Business Service Centre" means a service centre provided by BA or IB.

"On Business Welcome Pack" means the electronic booklet containing these Terms and Conditions and other information relating to the Programme including Reward Points tables and details of the Rewards available to Members;

"Password" means the unique combination of letters and /or numbers used for security purposes which will be allocated to each nominated person on registration in to the Programme and which must be used when logging in to your On Business account.

"Processing" and "Processed" includes obtaining, using, recording and holding data in electronic or any other form;

"Programme" means the On Business Incentive Programme as described on On Business and in these Terms and Conditions;

"Programme Administrator" means Your employee, company partner or director nominated online to administer Your participation in the programme, and authorised to redeem Reward Points for Rewards on Your behalf. A travel agent is not permitted to act as a Programme Administrator;

"Reward" means any flight ticket issued by, or other goods or services supplied by Us, the Eligible Airlines or the Service Partners (or on behalf of Us) upon redemption by a Member of the requisite number of Reward Points;

"Reward Flight" means a flight taken by redeeming Reward Points;

"Reward Flight Upgrades" means an upgrade to the next cabin granted / issued in relation to an eligible booking upon redemption by a member of the requisite number of points.

"Reward Points" means the points allocated to Your Programme account when a Travelling Employee travels on an Eligible Flight;

"Reward Vouchers" means the vouchers or tickets issued by Us, Eligible Airlines and/or Service Partners for merchandise and services provided by Us, Eligible Airlines and/or Service Partners on redeeming Reward Points as set out in 'Spending points';

"SBU" means a strategic business unit within the Company's overall corporate identity, which is distinguishable from other business because it serves a defined external market with its own business strategy. The decision as to whether a Company has a SBU is made at Our discretion and We reserve the right at all times to review and amend such decisions;

"Sector" means a single direct journey between two destinations;

"Service Partners" means partners (including Airline Partners) and companies such as financial and insurance institutions, hotels and car hire companies who provide Services to Members by reason of their Membership

"Services" means the benefits, services, Rewards and facilities from time to time available to Members whether provided by British Airways or Service Partners;

"Terms and Conditions" means these terms and conditions as amended from time to time;

"Tier Spend" means On Business spend that can be accumulated by Members for the purpose of progressing from On1, On2, and On3 Tier Membership. Tier Spend is separate from the total spend reported according to the conditions specified on On Business.

"Traveller" means Your employee, Company partner or director who is nominated online and is authorised to access and book On Business discounts on behalf of Your Company. A travel agent is not permitted to act as a Traveller;

"Travelling Employees" means Your employees who are based in any of the Territories and who travel on an Eligible Flight in the course of Your business;

"Unique Log-in ID" means the unique combination of letters and /or numbers used for security purposes which will be allocated to each nominated person on registration in the Programme and which must be used when logging in to Your On Business account.

"We/Us/Our" means BA and/or IB as the context requires the operators of the Programme; and

"You/Your" means the Company which has registered as a Member of the Programme.

3. Membership
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3.1 Membership is not open to individuals.

3.2 To apply for Membership, You must apply online at On Business. Membership applications must state the Company's full name, the Company's valid  company/business registration number, and registered office address together with the Authoriser's and the Programme Administrator's name as well as the preferred business address for correspondence. Members cannot state more than one preferred mailing address for correspondence.

3.3 Members must enrol within a country where they have a registered business. In the instance where the Member has multiple registered businesses within multiple countries, the Member will be required to be register in the market where the majority of bookings originate from.

3.4 Membership is offered at Our discretion and We may refuse Membership to any applicant.

3.5 A Company may not join the Programme if:

  • 3.5.1 it is not approved by Us because it (or a party connected to it) is a member of any other corporate sales incentive agreement or any other sales or discount agreement with Us or an Eligible Airline;
  • 3.5.2 it is a travel agent, ticket brokerage firm or consolidator; or
  • 3.5.3 it is one of Our marketing, promotion, advertising or consulting agencies.

3.6 Applicants will be given a Membership Number and the Company Authoriser, the Programme Administrator, the Traveller and all Nominated Travel Agents will be allocated a Unique Log-in ID and Password. Multiple Membership within the same Territory is not permitted and a Company must maintain only one Programme account unless it has a separate SBU operating in the same Territory. In the case of duplication of Membership in one Territory (other than that of SBU's), all Memberships in that Territory (other than the first Membership approved by Us) will be cancelled and all Reward Points moved to one account.

3.7 By providing Your Membership Number and/or participating in the Programme You agree to be bound by the Terms and Conditions as amended from time to time and the information on On Business. This is in addition to Your acceptance of Terms and Conditions on enrolment.

3.8 Changes to Your On Business account profile must be updated online at onbusiness.britishairways.com; Written proof of any such changes must be provided to Us upon request.

3.9 Correspondence will be sent to the email address provided on application or in accordance with Clause 3.2.

3.10 We will not be responsible for late, lost or misdirected mail.

3.11 Correspondence from You to Us should be sent to the On Business Service Centre or by email from the On Business website. They should not be sent to any other email or postal address.

3.12 We may restrict specific elements of the Programme to specific categories of Member.

3.13 The Programme is not a members' or proprietors' club.
4. Protection of data
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4.1 The Data which is Processed by Us may include:

  • 4.1.1 Membership Data (such as On Business Reward Points accumulated or redeemed);
  • 4.1.2 Data about travel booked or undertaken by the Travelling Employees including Data identifying any company or organisation booking travel for the Travelling Employees;
  • 4.1.3 Data supplied by the Travelling Employee;
  • 4.1.4 Data collected when the Travelling Employee is provided with Rewards; and
  • 4.1.5 Data collected when the Travelling Employee is otherwise in contact with Us, an Eligible Airline or an Service Partner (such as Data about use of On Business).
  • 4.1.6 Any other data or information referred to natural persons.


4.2 The sources of the Data Processed by Us  may include Eligible Airlines, Service Partners, You, Your Nominated Travel Agent, computer reservation systems, data processors, agents and contractors and other airlines, obtained within the legal requirements applicable to the Eligible Airline. We may link together Data obtained from a number of sources or combine Data with data held on other databases held by Us in order to differentiate between categories of Members for any of the purposes listed in Clause 4.4 below when possible according to the data protection law applicable to the Eligible Airline.


4.3 Data supplied by or on behalf of Travelling Employees may:

  • 4.3.1 be supplied to Eligible Airlines, Service Partners, You, Your Nominated Travel Agent, data processors, agents and contractors, and immigration and customs authorities;
  • 4.3.2 be transferred to and held in the United States of America and other countries whether or not such countries have data protection laws complying with all the legal requirements applicable to the Eligible Airline; and
  • 4.3.3 include sensitive data (such as Data revealing a medical condition or religious belief) which may also be Processed in accordance with this Clause 4 and subject to all the restrictions and security measures requires by the data protection laws applicable to the Eligible Airline.


4.4 The purposes for which Data may be Processed by Us or by a recipient of Data under 4.3.1 include:

  • 4.4.1 providing Rewards to You;
  • 4.4.2 making changes to Rewards and developing new Rewards;
  • 4.4.3 providing customer service on Our flights or the flights of Eligible Airlines or other services provided by Service Partners;
  • 4.4.4 accounting and audit, safety and security, fraud prevention and investigation, and systems testing, development and maintenance;
  • 4.4.5 the management and administration of the Programme;
  • 4.4.6 customer relations, service recovery and assisting Us, the Eligible Airlines and the Service Partners in future dealings with You;
  • 4.4.7 credit checking and credit scoring where permitted;
  • 4.4.8 immigration and customs control;
  • 4.4.9 customer profiling and other marketing and market research analysis;
  • 4.4.10 (by or on behalf of Us) communicating to You information about the Programme, including information about Programme benefits, using any contact details provided;
  • 4.4.11 (by or on behalf of Us or the Eligible Airlines or Service Partners) communicating to You about other products, services or facilities offered by the Eligible Airlines, the Service Partners or other carefully selected companies, using any contact details provided;
  • • 4.4.12 conducting market research; and
  • • 4.4.13 any other purpose which is reasonably connected to the Programme  or is communicated to You.


4.5 You shall notify all Travelling Employees in writing:

  • 4.5.1 of the manner in which their Data may be used or disclosed as set out in this Clause 4;
  • 4.5.2 that any data which they provide may be exchanged between Us, Eligible Airlines, Service Partners and Your nominated travel agents.
  • 4.5.3 that details of their use of tickets issued and other travel services booked through the Programme may be provided to You on request; and
  • 4.5.4 that their Data may be held for the purposes of processing in the United States of America and may be passed to other countries outside Europe whether or not those countries have adequate data protection laws and regulations.


4.6 You shall notify the Programme Administrator and Nominated Travel Agent in writing that his/her Data will beheld by Us in relation to the operation of the Programme by Us for You, and that their Data may be held for the purposes of processing in the United States or other countries outside Europe whether or not those countries have adequate data protection laws and regulations complying with all the legal requirements applicable to the Eligible Airline.

5. Services provided by service providers
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5.1 Some Rewards will be provided by Us and others by another Eligible Airline or Service Partner. We will use reasonable endeavours to ensure the availability of Rewards provided by other Eligible Airlines or Service Partners but will not be liable for any Loss arising from failure by such Eligible Airlines or Service Partners to provide such Rewards, except for Loss caused by such Eligible Airlines or Service Partners negligence or wilful misconduct.

5.2 The provision of Rewards from other Eligible Airlines or Service Partners is conditional on Members signing into their account on On Business and providing additional information if required to do so by the Eligible Airline or Service Partner.

5.3 Where a Member uses Rewards which are not provided by Us, the Eligible Airline or Service Partner's terms and conditions relating to such Rewards will apply including those terms and conditions relating to bookings, ticketing, passports and all other matters, and We will not be liable for any Loss. Those terms and conditions will be enclosed with the relevant Reward and will be supplied in advance to You by the On Business  Service Centre upon request or if no Reward is issued such terms and conditions are available on request from either the On Business Service Centre or directly from the Eligible Airline or Service Partner.

5.4 We may discontinue relationships with other Eligible Airlines or Service Partners at any time and will give Members such notice of any discontinuance as is reasonably practical in the circumstances. We shall have no liability in relation to any loss arising from such discontinuance.

5.5 The On Business partners page lists the Service Partners which offer services or products as Rewards. Whilst We do all we can to ensure that this list is updated, we shall have no liability in relation to any inaccuracies it contains.
6. Members eligible for reward points
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6.1 Only Members are eligible to earn Reward Points and the Programme Administrator, Nominated Travel Agent, or Your travelling employees must (subject to Clause 8.1) quote the Membership Number (which must match exactly the Membership Number held in our records) at the time of booking.

6.2 Members are not entitled to Reward Points if they have given incorrect or incomplete information at the time of booking.

6.3 Each member has a responsibility to check that Reward Points have been properly credited. This can be checked online at On Business.
7. Flights eligible for reward points
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7.1 Reward Points can only be earned for travel on Eligible Flights as set out on On Business which forms part of these Terms and Conditions.

7.2 The Company´s Eligible Flight Revenue will be tracked by is based on flown tickets.

7.3 We may, from time to time, determine or amend the criteria for earning Reward Points, which may include:

  • 7.3.1 the identity of the airline (that is, British Airways, Iberia or any other Eligible Airline);
  • 7.3.2 Eligible Flights and fares;
  • 7.3.3 the number of Reward Points earned on Eligible Flights or required for Rewards;
  • 7.3.4 eligible Territories;


7.4 Agency discount, Fairs, Tour Operation, Groups, VFR, Marine and overall any Corporate discount ( in any of their possible versions/types), On Business Discounts (unless specified), industry discount (including AD/ID bookings), shareholder, and airline employees discount tickets (including hotline and Familiares y Amigos tickets) are not eligible for Reward Points. Travel taken on Reward Flights or other redeemed tickets is not eligible to accrue further Reward Points. However, if booking a Reward Flight Upgrade, Reward Points will be accrued on the part of the booking that has been paid for, but not on the upgraded Sector.  Where a Member books with Us or an Eligible Airline using the above mentioned products, any travel taken on such fares will not be eligible either for reward points nor for the On Business programme discounts.

7.5 Flights taken by children and infants are not eligible for Reward Points.

8. Earning reward points
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8.1 On Business Reward Points can only be earned on Eligible Flights by a Travelling Employee, consultant or contractor of the On Business member company (where the consultant or contractor is directly contracted to the On Business company at the time of travel).

8.2 Reward Points will be earned on Eligible Flight Revenue that is tracked by Us and based on flown tickets, prorated per flight segment, and rounded up to the nearest whole number. The Travelling Employee, consultant or contractor must actually travel in order for the Member to qualify for Reward Points. Reward Points will only be credited for Sectors actually flown.

8.3 Certain tickets, including but not limited to bulk, consolidator, inclusive tour and other tickets where the fare is not disclosed from a travel agent or Eligible Airline , earn Reward Points based on the fare issued to the travel agent, the fare expected to be paid by the Member, or an approximation to the fare based on the prorated mileage.

8.4 Reward Points can only be accumulated once per Eligible Flight per Member. Reward Points will only be credited to the Member whose Travelling Employee has travelled on the flight on the relevant Sector and not to any third party.

8.5 If not used, Reward Points accrued will expire at the end of the second calendar year after the date of issue. For example any Reward Points issued between 1 January and 31 December 2015 will automatically expire on 31 December 2017.

8.6 Further details of how Reward Points are earned are set out at On Business.

8.7 Reward Points credited in relation to any Eligible Flight will be tracked and credited to only one account. Bookings with more than one Membership Number in them will not be eligible for Reward Points.

8.8 Where a Travelling Employee is involuntarily re-routed by Us onto another carrier, and the original flight on which the Travelling Employee was booked would have qualified for Reward Points, You may still claim such Reward Points online at On Business by submitting a missing Points claim. We will endeavour to credit Your account with the appropriate Reward Points however it may be necessary to contact Your On Business Service Centre.

8.9 We do not permit the credit of Reward Points where a Travelling Employee or a Member is earning credits within another Incentive Programme in respect of the same flight and such Reward Points are subject to recapture.

8.10 If We improperly deny a Member Reward Points, We will only be responsible for the provision of equivalent Reward Points to those denied.

8.11 We will record Reward Points in Your account. Reward Points cannot be redeemed until We have recorded them in Your account.

8.12 Reward Points that are not tracked automatically at the time of travel may be credited later at Our discretion. You may claim Reward Points after completion of an Eligible Flight taken by a Travelling Employee by logging into Your account and submitting a missing points claim available at On Business provided that:

  • 8.12.1 the claim is made within 4 months of the date of travel; and
  • 8.12.2 You were enrolled in the Programme at the time of travel by the Travelling Employee.


8.13 Reward Points from Eligible Flights claimed retrospectively will be added to your account within 14 days of receipt of Your missing points claim.

8.14 Members may be entitled to receive On Business Points from Service Partners provided they quote their Membership number when making a booking. In some cases a Member may be required to enrol in the loyalty programme of an Independent Suppler and convert the Service Partner's loyalty credits into On Business Points at the Member's option. Where a Member must elect whether to earn On Business Points or the Service Partner's loyalty credits the Member will not be permitted to re-elect at a later date.

8.15 In cases of dispute about entitlement to Reward Points, We may require proof of travel on the relevant Sector including the retained segment of the boarding pass and passenger receipts for the Sector claimed to have been flown. Claims must be lodged within 4 months of the date of travel.

9. Restrictions on earning points
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9.1 If You merge with, acquire or are acquired by another business You will not be able to earn further Reward Points and You must redeem Your Reward Points within six months of the date of Your change of status unless otherwise agreed by Us.

9.2 If You go into liquidation, receivership or administration, You will not be able to earn further Reward Points and You will no longer be able to redeem Your Reward Points.
10. Redeeming reward points
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10.1 Only Your Company Authoriser, Programme Administrator or Nominated Travel Agent may redeem Your Reward Points for Rewards on Your behalf. Rewards will be issued to Your employees, Your employees' family members and Your consultants or contractors (where the consultant or contractor is directly contracted to the On Business company).

10.2 The Company Authoriser, Programme Administrator or Nominated Travel Agent must log into Your account to claim a Reward. If You have lost or forgotten your Unique Log-in ID, please contact the On Business Service Centre who will assist you. If you have forgotten your Password you can request a new one at On Business.

10.3 Upon registration in the Programme, Your Membership Number will be issued to Your Company Authoriser and Your Programme Administrator. The Programme Administrator may, in his/her absolute discretion, pass that number to Your Nominated Travel Agent at Your own risk.

10.4 We will not be liable for any misuse of the Membership Number or any Rewards which are incorrectly awarded.

10.5 Rewards for travel on an Eligible Airline are subject to the General Conditions of Carriage for Passengers and Baggage of the relevant Eligible Airline. Rewards provided by an Service Partner are subject to the relevant terms and conditions of the Service Partner.

10.6 Reward Flight taxes, fees charges and surcharges must be paid by credit card. Reward Flight e-ticket(s) and other Reward vouchers shall be sent to the e-mail address(es) specified during the Reward booking process.

10.7 No part payment in cash will be accepted for Rewards.

10.8 You can redeem Rewards Points at On Business. In the event of the website being unavailable, You have the option to redeem via Your local On Business Service Centre.  If Rewards Points are redeemed in any other way, the Reward user may lose his/her reservations or be denied boarding or services.

10.9 Reward Flights or a Reward Flight Upgrades must be booked no later than one clear day before the intended flight, e.g. to travel on a Friday morning You must book on Wednesday.

10.10 E-tickets for Reward Flights and Reward Flight Upgrades will be issued at the same time a booking is made.

10.11 One way tickets can be issued as Rewards at 50% of the Reward Points required for a return journey to the same destination. Open tickets cannot be issued as Rewards. One free stopover shall be allowed on the outbound and inbound Sector of a Reward Flight or Reward Flight Upgrades, at Our discretion provided that the route flown involves a stopping place en-route to its destination.

10.12 For return journeys, outbound and return flights must be booked at the same time. Travel to one destination from a point of origin and returning from another city to the same point of origin (or vice versa) must be booked as two separate journeys.

10.13 Reward Flight and Reward Flight Upgrade bookings are subject to availability and cannot be waitlisted.

10.14 Reward Flight Upgrades can only be added at the time of booking the commercial ticket.  Reward Flight Upgrades cannot be added at a later date to a transaction that has already been completed.

10.15 We and the Eligible Airlines and Service Partners reserve the right to limit the number of seats or the amount of space made available for Reward travel or other services in Our or their absolute discretion. During peak periods, You may find there is no availability on a given flight.

10.16 Rewards are based on return travel between origin and destination using the most direct route possible. Rewards may be for more than one flight sector. It is possible to combine flights on Eligible Airlines to make a round trip journey of up to a maximum of 8 sectors.

10.17 Unaccompanied minors cannot be booked on Reward Flights or Reward Flight Upgrades.

10.18 Tickets for Reward Flights and Reward Flight Upgrades will only be issued to and from destinations served by Us and/or Eligible Airlines designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken.

10.19 You will be liable for all taxes and other charges associated with Reward Flights and Reward Flight Upgrades, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, carrier imposed charge, agricultural inspection fees, security and insurance surcharges or other incidental fees or taxes charged by any person or relevant authority or body. Taxes, fees and charges paid on the Upgrade Reward sector are based on the cabin the ticket is purchased from. Miscellaneous Charges Orders (MCO's) are not a valid form of payment for a reward ticket. If required to do so, We will provide any relevant fiscal authorities with full details of any persons in receipt of Rewards. Any liabilities that arise as a result of the submission of these details, or from a direct notification by You, shall be the personal liability of You and shall not be borne or paid by Us.

10.20 All Reward Flights and Reward Flight Upgrades must be completed within 12 months of the date of ticket issue.

10.21 If You wish to authorise Your Nominated Travel Agent to pay Reward Flight and Reward Flight Upgrade charges by credit card. We shall however not be held liable for any losses caused by the misuse of credit card information provided to Your Nominated Travel Agent.

10.22 If You enter into a corporate sales agreement or any other sales, discount or incentive agreement with Us or an Eligible Airline, You will not be able to earn any On Business Reward Points from the date You start the subsequent agreement and You will have 6 months to use your outstanding On Business Reward Points after which point they will expire.
11. Changes to reward flights
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11.1 Reward Flight bookings and Reward Flight Upgrade bookings can be changed no less than 24 hours prior to the scheduled departure of the flight in the Reward itinerary. Reward Flight Upgrade changes are subject to the fare rules of the original commercial booking class.

11.2 Changes can be made by the Company Authoriser, Programme Administrator, Nominated Travel Agent or by the Travelling Employee via On Business or through Your local On Business Service Centre.

11.3. Permitted changes are limited to date and time of a relevant flight and are subject to capacity limitations. Name changes are not permitted. You may incur a service fee to make a permitted change to Your Reward Flight booking or Reward Upgrade Flight booking or an additional charge to cover taxes, fees and charges.
12. Cancellation of reward flights and reward upgrade flights
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12.1 You may apply to have your Reward Flight and Reward Flight Upgrade bookings cancelled online at http://www.britishairways.com/travel/managebooking/public or through Your local On Business Service Centre provided that cancellations are made no less than 24 hours prior to the scheduled departure of the first flight in the Reward itinerary.  Partially travelled Reward Flights or Reward Flight Upgrades cannot be refunded.

12.2 Refunds of the ticket value of a Reward Flight Upgrade booking are dependent on the fare rules of the commercial ticket that was purchased.

12.3 In the event of a cancellation by You, You may apply online for a refund of the applicable taxes, fees and charges for Your Reward Flight or Reward Upgrade Flight.

12.4 Subject to Clause 12.1 above, if a Reward Flight or Reward Flight Upgrade booking for travel with Us is cancelled by You, all Reward Points in respect of the Reward Flight or Reward Flight Upgrade will be re-credited to Your account.

12.5 You may incur a service fee to cancel your Reward Flight booking or Reward Flight Upgrade booking or an additional fee to re-credit Your Points.

12.6 Failure to utilise a Reward Flight or a Reward Upgrade Flight for any reason, including that the Travelling Employee does not arrive at the airport in good time, will result in the airline's cancellation of any onward or return reservations and Points cannot be re-credited.
13. On Business discounts
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13.1 The discounts are only open to Travelling Employees.

13.2 On Business Discounts are not be eligible to accrue reward points unless specified

13.3 A Travelling Employee  is entitled to the applicable discount on the fare, excluding taxes, fees and carrier charges, when available.

13.4 Eligible Airlines, classes and the level of On Business discount are subject to change without notice and may be withdrawn partially or wholly without prior notice. On Business discounted fares are subject to availability and capacity control in the booking classes eligible for discount at the time of booking. We do not accept liability in the event that a Travelling Employee is unable to book their requested flight.

13.5 Fare conditions, including permission to change or refund, and any associated fees, will be listed in the terms and conditions of the booking made, either on the airline website or through a participating travel agent.

13.6 Discount has no cash value, and no cash or credit alternative will be offered.

13.7 On Business discount must be booked through Us direct, or a participating travel agent. Please visit BA.com, IB.com or contact your travel agent for details of any other applicable service fees.

13.8 Bookings via a travel agent may also incur a booking fee. Please contact your travel agent for details of any other applicable services. (Travel Agents must adhere to the ticketing instructions issued to them by any Eligible Airline.

13.9 On Business discount cannot be used in conjunction with any other offer, promotion or deal, including but without limitation to: (i) redemption bookings; (ii) travel agent or industry discounted fares (including agency, industry and employee discounts), inclusive holidays, group discount fares, child/infant fares or senior citizen fares, whether or not booked in one of the qualifying classes; or (iii) bookings made with vouchers (e.g. shareholder's discount vouchers).

13.10 All passengers are carried by an Eligible Airline in accordance with their Conditions of Carriage for Passengers and Baggage and their Notice of Conditions of Contract as stated on each ticket or itinerary as provided.
14. Tiers
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14.1 Tier Spend is accrued on Eligible Flights and will be earned by a Member as set out on On Business URL, based on their programme of registration.

14.2 We  may, from time to time, alter what is eligible for Tier Spend (for example, by altering Eligible Flights, fares or the Eligible Flight Revenue that will be included). Members will be notified in advance of any changes.

14.3 Members must supply their Membership number when booking flights in order to obtain Tier Spend.

14.4 The rules for earning Tier Spend may be different from the rules for earning On Business Points.

14.5 Tier Spend must be earned by the Member and is not transferable.
15. Executive Club and Iberia Plus
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15.1 If any Travelling Employee is a member of Executive Club or Iberia Plus, the terms and conditions of that membership are unchanged by Your Membership of this Programme, and the Travelling Employee will continue to be entitled to earn Avios on flights taken under The Executive Club Programme, in accordance with Executive Club Membership terms and conditions.

15.2 Reward Flights are not eligible for Avios, Executive Club and Iberia Plus Tier Points.  Where a Reward Flight Upgrade is made, the member may accrue Avios and Executive Club Tier Points on the part of the ticket that has been paid for.

15.3 The Executive Club or Iberia Plus number of the Travelling Employee must be entered into any flight booking in addition to Your Membership Number in order for the Travelling Employee to be credited with Executive Club and Iberia Plus Tier Points and Avios.
16. General
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16.1 From time to time, We may offer special promotional rates for Reward Points and/or Reward bookings and such accruals and/or bookings will be subject to the terms and conditions as published with each offer and which take precedence over these Terms and Conditions. Unless otherwise permitted by Us, Rewards (including those special promotional Rewards) may not be used in conjunction with other awards, promotions, coupons, discounts or special offers and are void where and to the extent prohibited by law.

16.2 Other than as provided for herein Rewards are not redeemable for cash, refundable or exchangeable for any other tickets or anything else and may be confiscated in such circumstances. At no time may Rewards be purchased by, sold to, bartered or otherwise transferred to other persons.

16.3 It is the responsibility of the person travelling on any Eligible Flight, Reward Flight or Reward Flight Upgrade to ensure that they and everyone with whom they are travelling:

  • 16.3.1 have checked the relevant entry requirements for any country being visited;
  • 16.3.2 have the correct passports, visas, health certificates and other travel documents needed for the journey; and
  • 16.3.3 have arranged travel insurance where appropriate.


16.4 Travelling Employees in whose name a Reward has been issued may be denied boarding if their documents are not in order. We shall not be liable for any Loss suffered by a Member and/or the Travelling Employee as a result of their failure to arrange the above.

16.5 We reserve the right to audit a Member's account and records without notice to the Member to check for compliance with these Terms and Conditions, the General Conditions of Carriage for Passengers and Baggage and any other applicable rules, regulations or terms and conditions. During an audit a Member may be unable to make Reward bookings.

17. Ownership of reward points
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17.1 Reward Points, and all rights of title to and property in such Reward Points, remain with Us at all times and never passes to You, Your Travelling Employee, Your Programme Administrator, Your Company Authoriser or Your Nominated Travel Agent.

17.2 Risk (for example theft or unauthorised or fraudulent redemption) associated with Reward Points passes to You as soon as Reward Points are recorded on Your account, or otherwise awarded to You. We are not liable for unauthorised or fraudulent redemptions.
18. Non transferability of reward points
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18.1 Except as otherwise provided by Us and communicated to You, Reward Points are not transferable in any way (whether from person to person, account to account, statement to statement, card to card or otherwise) and cannot be bequeathed, devised or otherwise transferred by operation of law.

18.2 Any purported purchase, sale, transfer, unauthorised use (including bartering), procurement or redemption of Reward Points issued or awarded to another person or any other use of Reward Points contrary to these Terms and Conditions will constitute a fundamental breach by the Member of these Terms and Conditions. It will also constitute a breach of the contract between Us and You.

18.3 Each Member acknowledges that a breach pursuant to Clause 18.2 above may also constitute an inducement to breach the contract between Us and You, intentional damage to Our business, conspiracy and criminal offences under applicable local or national law. Any breach pursuant to Clause 18.2 will constitute Fraud and/or Misconduct and will be dealt with in accordance with Clause 20.
19. Your right to terminate membership
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You may terminate Your Membership by writing to Your On Business Service Centre stating that You no longer wish to be a Member. Your letter must be on Your letterhead and signed by Your duly authorised signatory. Any such termination will result in a loss of all Reward Points and does not relieve You of any continuing obligations under these Terms and Conditions.
20. Our right to terminate membership
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20.1  We reserve the right to audit any and all accounts at any time and without notice to Members including requesting a list of Travelling Employees to ensure compliance with the On Business Terms and Conditions and applicable conditions of carriage and/or tariffs. In the event that an audit reveals discrepancies or non-compliance, the processing of On Business Rewards, the accrual of Reward Points and the delivery of monthly statements may be delayed until such discrepancies or non-compliance are resolved to Our satisfaction. Pending such resolution, We, in Our sole discretion, may prohibit members from redeeming Reward Points.

We reserve the right at any time to suspend Your Membership for non-compliance to the Terms and Conditions of the Programme with immediate effect. We reserve the right at any time to ask You to provide us with evidence that passengers claiming Reward Points are Travelling Employees. You acknowledge that if Your account is suspended You are unable to redeem Reward Points. We will endeavour to contact you by email or phone in order to resolve any discrepancies or non-compliance. In the event that We have been unable to contact You within 28 days or You are unable to rectify such discrepancies or non-compliance to Our satisfaction, We reserve the right to terminate Your Membership and close Your account.

20.2 In addition to any other rights or remedies We may have We reserve the right at any time in Our absolute discretion to terminate the Membership of any Member if a Member or any Travelling Employee commits Fraud, Misconduct or is given a banning notice. We will write to such Member stating their Membership is being terminated for this reason. We may in our discretion suspend such termination and remove Reward Points and/or request undertakings in respect of future conduct.

20.3 Fraud or abuse in relation to Reward Points accrual or usage is subject to appropriate administrative and/or legal action by Us .

20.4 In case of Fraud and/or Misconduct, We may cancel all accrued and accruing Reward Points of the Member, any Reward Flights, any Reward Flight Upgrades and any Reward Vouchers.

20.5 The Member shall be liable to Us and/or any other Eligible Airline for the full price of any travel undertaken on Reward tickets, wholly or party as a result of such Fraud and/or Misconduct, in accordance with the published fare applicable to such travel together with any reasonable costs, including legal fees, incurred by Us or any other Eligible Airline.

20.6 If no Reward Points are earned or redeemed by You for 24 consecutive months, Your account will automatically close and all Reward Points accrued to that date will expire with immediate effect.
21. Termination of the programme
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21.1 We may suspend or terminate a Member's right to earn or redeem Reward Points or suspend or terminate the Programme.

21.2 We will use reasonable endeavours to give at least 3 months' notice of termination of the Programme.

21.3 We may, at any time impose a time limit upon the validity for redemption of any Reward Points which have been allocated by Us. This limit may be amended by Us from time to time, entirely at Our own discretion.
22. Modification or withdrawal of rewards
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22.1 We may from time to time modify, withdraw, amend or add to any Rewards or other offers or arrangements or impose any requirements or restrictions relating to the use of Rewards. We will give as much advance notice as practicable of such action to Members. Current information is set out on On Business.

22.2 Examples of the action which We might take under Clause 22.1 include withdrawing services which We provide Ourselves, modifying the right to earn or redeem Reward points, amending the levels of Reward Points for earning and redeeming, the withdrawal of a service provided by another Eligible Airline or Service Partner or the withdrawal of Rewards. In addition, other Eligible Airlines and Service Partners reserve similar rights to withdraw, amend or add to services or impose requirements or restrictions relating to them.

22.3 You shall be deemed to have agreed to any modifications, withdrawal, amendment or addition to the Rewards or the Programme pursuant to Clause 20.1, if after We have notified You of the changes, You continue to quote Your Membership Number and PIN Number to obtain or redeem Reward Points. Members who do not wish to accept changes in the Rewards may terminate their Membership in the manner described in Clause 19.
23. Variation of these terms and conditions
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23.1 We reserve the right at all times to make changes to these Terms and Conditions (as set out at On Business) subject to giving You prior notice. Members who do not accept the amendments may terminate their Membership as described in Clause 19.
24. Limitation of liability
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24.1 We will not be liable for any Loss resulting from alteration to, or termination of the Programme or the right to earn or redeem Reward Points, except for Loss caused by Our own negligence or willful misconduct.

24.2 We will not be liable for any Loss if, by reason of local legal or regulatory prohibitions or restrictions, the Programme or the whole or any part of any services provided by an Eligible Airline or Service Partner cannot be made available in certain countries or to certain Members.

24.3 The limitations and exclusions of liability referred to in the General Conditions of Carriage for Passenger and Baggage will apply in relation to travel on the services of Eligible Airlines including Reward travel.

24.4 Our liability for negligence, breach of contract, or any other matter is limited to reimbursing You with Reward Points equal to those redeemed for the Reward in connection with which the matter arose.
25. Your tax liabilities
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25.1 We make no representations as to any income, use, excise or other tax liability of You or Your Travelling Employees as a result of Your Membership of or participation in the Programme. Such a tax liability may arise, for example, if a Member obtains Reward Points and/or Rewards as a result of business expenditure. You and Your Travelling Employees are advised to check with an accountant or tax adviser for further information.

25.2 You are solely responsible for any tax liability incurred as a result of Membership.
26. Customer service
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We and the other Eligible Airlines and Service Partners are constantly trying to improve the services provided to Members. Any Member with concerns or complaints should contact the On Business Service Centre. We may occasionally monitor telephone calls from Members to the On Business Service Centre to maintain and enhance its service to Members.
27. Governing law
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27.1 These Terms and Conditions shall be governed by and construed in accordance with English law. We, You and Your Travelling Employees submit to the exclusive jurisdiction of the English courts to resolve any disputes that may arise out of them.

27.2 Any provision of these Terms and Conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.